Help Center

Most pre-designed flags are shipped within 1-3 business days. For custom flag orders and display cases, please allow up to 2 weeks of processing time. 

We use the United State Postal Service and UPS. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 3 weeks, please contact us at custom@bannerfi.com

We typically ship out pre-designed flags within 1-3 business days and custom orders within 2 weeks. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders $35 and over. Otherwise, we charge a low calculated rate which can be seen at checkout. *The shipping cost for orders outside of the United States are charged on a per country basis. 

We currently ship to the following countries: Canada, Japan, Russia, France, Germany, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Spain, United Kingdom, Australia, New Zealand, South Korea

Shipping rates for international orders will be automatically updated at checkout. 

Our flags are folded and shipped in poly mailers to reduce shipping costs and will therefore have creases. But fear not! These creases will disappear overtime once unfolded and deployed. However you may follow these steps to remove them quicker:

1. Slightly damp the flag by moistening it with a spray bottle

2. Iron at a very low heat setting, increasing the temperature slightly until it starts to work. (If your iron is too hot, place a thin cloth between the iron and the flag)

Tip: Before you start ironing, iron a very small section in the corner to insure it isn't too hot

3. Do both sides

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy. For more information, please see our full return policy here.