Contact Bannerfi

Need help with an order or have a question? Our team responds within 1 business day.

How Can We Help?

What can I contact Bannerfi about?

You can contact Bannerfi for help with your order, our products, or a future purchase, including:

• Order status or tracking questions
• Custom flags, artwork, and design questions
• Bulk and wholesale pricing
• Flag sizes, materials, and mounting options
• Shipping, returns, or replacements
• Help choosing the right flag for your space

If you're not sure where your question fits, send us a message and our team will help point you in the right direction.

How do I submit artwork for a custom flag?

You can upload your artwork when ordering from our custom flag collection or email your file to custom@bannerfi.com if you need help with your design.

We accept common image and design file formats, including JPG, PNG, PDF, SVG, AI, and PSD. Higher-resolution artwork generally produces the best results, and our team can review your file before production.

If you're unsure whether your artwork is suitable for printing, contact us and we'll be happy to help.

Looking for wholesale or bulk pricing?

We offer bulk and wholesale pricing for qualifying orders, with volume discounts based on order quantity and product requirements.

Wholesale orders are available for businesses, organizations, schools, events, promotions, property managers, and other customers ordering flags in quantity.

For pricing and order details, please use our wholesale request form so we can prepare a quote for your project.

How long does it take to get a response?

Most inquiries receive a response within 1 business day.

Some custom design, wholesale, or more detailed requests may take additional time to review. If we need more information, we'll follow up with the next steps.

For time-sensitive questions, you can also call us at (850) 583-4354 during business hours.

Can I get help choosing the right flag?

Absolutely. If you're unsure which flag size, material, or mounting option is right for your space, contact us and our team will be happy to help.

You can also explore our flag sizing guide for help comparing common flag sizes and choosing the right option for your display.

Do you offer returns or replacements?

Yes. If there's a problem with your order due to damage, a manufacturing issue, or a print defect, contact us so we can help resolve the issue.

Return and replacement eligibility can vary by product and situation. Please see our refund policy for complete details and current requirements.