Contact Bannerfi

Questions about orders, custom flags, wholesale pricing, or shipping? Our team typically replies within 1 business day.

How Can We Help?

‪Phone: (850) 583-4354

What can I contact Bannerfi about?

You can contact Bannerfi for anything related to your order, flags, or future purchases, including:

• Order status or tracking questions
• Custom flag design and artwork
• Bulk and wholesale pricing
• Flag sizes, materials, or mounting options
• Shipping, returns, or replacements
• Help choosing the right flag for your space

If you’re not sure which department you need, just send your message here and our team will route it to the right person.

How do I submit artwork for a custom flag?

You can submit your artwork in two easy ways:

• Upload it directly when ordering from our custom flag collection
• Email your file to custom@bannerfi.com after submitting this form

We accept all common file types including JPG, PNG, PDF, SVG, AI, and PSD.
For best print quality, we recommend artwork at least 2000 × 3000 pixels.

Our design team will review your file, prepare a print-ready layout, and send you a proof before anything is produced. You can request changes or revisions until everything looks right.

Looking for wholesale or bulk pricing?

If you need 10 or more flags, you qualify for wholesale pricing with volume discounts up to 70% off retail.

Our wholesale program is designed for:
• Businesses and storefronts
• Events and festivals
• Schools and organizations
• Marketing teams and promotions
• Property managers and HOAs

To receive a custom quote, please use our wholesale request form instead of the general contact form.

How long does it take to get a response?

Most inquiries receive a response within 1 business day.

Custom design and wholesale requests are reviewed by our production team, so those may take slightly longer depending on complexity — but you’ll always hear back quickly with next steps.

If your question is urgent, you can also reach us by phone at (850) 583-4354 during business hours.

Can I get help choosing the right flag?

Absolutely. If you’re unsure which size, material, or mounting option is right for your space, our team is happy to help.

You can also explore our flag sizing guide for common questions about sizing, display, and care.

Do you offer returns or replacements?

Yes. If there’s a problem with your order due to a manufacturing issue, damage, or print defect, we’ll work with you to make it right.

For full details on eligibility and timelines, please see our policy page.