Frequently Asked Questions
Shipping
Find answers about our shipping options, delivery timelines, and tracking your orders effortlessly.
When is my order shipped?
When is my order shipped?
Most flags are made-to-order and are delivered within 10-15 days of the purchase date. Visit our shipping policy page for more information.
Where is my order?
Where is my order?
Most of our flags are made to order, which means production begins shortly after you place your order. Once your flag is completed, it is shipped directly to you and tracking is automatically emailed to the address used at checkout. What to expect:
- Typical delivery time: 10–15 days
- Express shipping: 5–7 days
- Tracking is provided for every order
Please note that tracking information may take several days to update after your order ships, especially for made-to-order or express items. This is normal and does not mean your order is delayed.
If your tracking hasn’t updated after a reasonable time or you have any questions at all, feel free to contact us — we’re happy to help.
What are the shipping rates?
What are the shipping rates?
Our goal is to keep shipping costs fair and simple for our customers. Here are our current rates:
- Free for orders $39.99 and up
- Standard Shipping (10-15 day delivery) - $4.99
- Express Shipping (5-7 day delivery) - $25
Where do you ship?
Where do you ship?
We ship to all states domestically and worldwide. If there has been a change in our ability to ship to your country you will be notified and refunded before your order is processed.
How can I track my order?
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped.
If you have not received your tracking information and it has been over 3 weeks, please contact us.
What shipping carriers do you use?
What shipping carriers do you use?
We use the United States Postal Service (USPS), FedEx, and various global shipping methods.
To keep shipping rates down we compare costs between these carriers and ship in the most efficient way.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, you can change your shipping address within 24 hours of placing your order by contacting our customer support team.
Do you offer international shipping?
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times may vary based on the destination.
Can I rush my order for faster delivery?
Can I rush my order for faster delivery?
Yes, we offer a rush order option during checkout to expedite the processing and delivery of your order.
With rush order shipping you can expect delivery within 5-7 business days.
Can I cancel my order?
Can I cancel my order?
You may cancel your order within 24 hours of purchase. Please contact us as soon as possible to process the cancellation.
Policies
Learn about our return, refund, and exchange policies to shop with confidence.
Do you offer a satisfaction guarantee?
Do you offer a satisfaction guarantee?
Yes, we offer a 100% satisfaction guarantee. If you are not satisfied with your purchase, please contact us to discuss a resolution.
What is your return and exchange policy?
What is your return and exchange policy?
Your 100% satisfaction is important for us. We offer a 30-day Return & Exchange Policy.
Custom flags cannot be returned for a full refund except for special cases such as damage or print defects. For more information, please see our full return policy here.
What is your privacy policy?
What is your privacy policy?
Our privacy policy can be found here.
How do I contact customer support?
How do I contact customer support?
You can contact our customer support team by filling out the contact form, emailing us at custom@bannerfi.com, or calling (850) 583-4354
We strive to respond to all inquiries within 24 hours during business days.
Can I return a gift?
Can I return a gift?
Yes, gifts that are not customized can be returned within our standard return policy.
Please contact us with your order details for assistance.
Products
Discover details about our flag products, materials, and design options.
Do you offer custom flags?
Do you offer custom flags?
Yes, we offer custom flags and design services.
We will provide a mockup for your approval before the final printing process.
Do you offer bulk order discounts?
Do you offer bulk order discounts?
Yes! We work with many companies to fulfill wholesale requests, whether it's for promotional flags or resale. We also offer discounts for smaller order quantities and the process is quick and easy!
Simply select your desired amount on the product page and your discount will be applied automatically at checkout. For special wholesale requests, you may fill out the following wholesale request form.
My flag has wrinkles, how do I remove them?
My flag has wrinkles, how do I remove them?
Our flags are folded and shipped in poly mailers to reduce shipping costs and will therefore have creases. But fear not! These creases will disappear over time once unfolded and deployed. However you may follow these steps to remove them quicker:
1. Slightly damp the flag with a spray bottle
2. Iron at a very low heat setting, increasing the temperature slightly until it starts to work. (If your iron is too hot, place a thin cloth between the iron and the flag)
3. Do both sides
Can I see a mockup of my flag?
Can I see a mockup of my flag?
Yes, if your design needs any changes or if we are creating your design from scratch we will provide a mockup for your approval before the final printing process.
You may view our custom flag collection here.
What size flag pole should I get?
What size flag pole should I get?
Use this chart as a general flag pole sizing guide. For more details please check out our post on how to choose the right flagpole for your flag size.
| Flag Size | Pole Style | Pole Height |
|---|---|---|
| 2 × 3 ft or 2.5 × 4 ft | House Mounted | 5 ft |
| 3 × 5 ft | House Mounted | 5 - 8 ft |
| 4 × 6 ft | House Mounted | 6 - 8 ft |
| 3 × 5 ft | In Ground | 8 - 20 ft |
| 4 × 6 ft | In Ground | 20 - 25 ft |
| 5 × 8 ft or 6 × 10 ft | In Ground | 25 - 30 ft |
What are your flags made out of?
What are your flags made out of?
Our flags are made out of 100% polyester material which are better suited for outdoor use than nylon. Polyester is known for its durability, wrinkle-resistance, and ability to retain vibrant colors. Read more about what makes polyester our preferred material for flags.
Mounting options include brass grommets or pole sleeves.
How do I clean my flag?
How do I clean my flag?
To clean your flag, gently hand wash it with mild detergent and cold water. Avoid using harsh chemicals or machine washing.
Read our full flag care guide for more info.
Can I personalize a flag with my own design or request?
Can I personalize a flag with my own design or request?
Yes, you may upload your own design or contact us to make personalizations to an existing design on our site.
Can I order a sample flag?
Can I order a sample flag?
Yes, you may order a sample flag to check the quality before placing a larger order.
Please contact us for more details.
What sizes are your flags available in?
What sizes are your flags available in?
Our flags are available in various sizes, including 12x18 in, 2x3 ft, 3x5 ft, 4x6 ft, 5x8 ft, feather flags, boat flag sizes, and custom sizes upon request.
Read more to find out how to choose the right flag size for your home or business
How do I hang my flag?
How do I hang my flag?
Our flags come with brass grommets or pole sleeves for easy hanging.
You can use a variety of methods such as flagpoles, wall brackets, or rope to display your flag.
Can I add a logo to my flag?
Can I add a logo to my flag?
Yes, you can certainly add a logo to your flag. Simply upload your logo during the customization process.
We also offer a professional logo creation service if you need help with your design.
How do I remove stains from my flag?
How do I remove stains from my flag?
To remove stains, gently spot clean the affected area with a mild detergent and cold water. Avoid using harsh chemicals or bleach.
Check out our full guide on how to clean your flag to make it last for years to come.
Can I see a preview of my custom flag before ordering?
Can I see a preview of my custom flag before ordering?
Yes, we can offer a digital preview upon request if you provide a print-ready image.
You can review and approve the design before finalizing your order.
How do I care for my flag in bad weather?
How do I care for my flag in bad weather?
To prolong the life of your flag, it is recommended to take it down during severe weather conditions such as heavy rain, snow, or high winds.
For tips on how to increase the life of your flag outdoors check out our full flag lifespan guide.
Can I purchase one of your designs for print?
Can I purchase one of your designs for print?
Yes, you may browse our collection of digital downloads or message us to request a design.
Payments
Get clarity on payment methods, security, and billing processes for a seamless experience.
What payment methods do you accept?
What payment methods do you accept?
We accept various payment methods including credit cards, PayPal, Apple Pay, Shop Pay, and Google Pay to ensure a convenient checkout process.
Do you offer gift cards?
Do you offer gift cards?
Yes, we offer gift cards of various denominations. They can be sent by email immediately after purchase.
How do I apply a discount code?
How do I apply a discount code?
You can apply a discount code at checkout. Enter the code in the designated field and the discount will be applied to your order total.
Helpful Flag Guides
In-depth guides for choosing, displaying, and caring for your flags.
Text-Only Flags vs Graphic Flags: Which Design Gets Noticed More?
Discover whether text-only flags or graphic flags get noticed more. Complete comparison covering visibility factors, readability at distance, ideal use cases, design psychology, and how to choose the right approach for your specific needs and goals.
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Custom Wedding Flags for Outdoor Ceremonies: Design Ideas & Display Guide
Learn how to incorporate custom wedding flags into your outdoor ceremony. Complete guide covering design inspiration, size selection, placement strategies, and creating personalized décor that reflects your love story and enhances your wedding aesthetic.
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Custom Flags for Real Estate Agents: Boost Visibility & Stand Out at Open Houses
Learn how real estate agents can leverage custom flags to increase property visibility, attract more buyers to open houses, and build personal brand recognition. Complete guide covering flag types, design strategies, placement tips, and ROI.
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