Free shipping on orders over $45!

Frequently Asked Questions

    When is my order shipped?

    Most flags are shipped within 1-3 business days and delivered within 10-15 days. For display cases, please allow up to 2 weeks of processing time.

    Where's my package?

    We use a third party distribution center to ship completed orders. An automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. Please allow about 1 week for the tracking information to update. If you are having trouble viewing this information, feel free to contact us.

    What are the shipping rates?

    Our goal is to keep shipping costs fair and simple for our customers. Our standard shipping prices are the same for both domestic and international orders. Here are our current rates:
    - Free for orders $45 and up
    - Standard Shipping (10-15 day delivery) - $5.99
    - Rush Orders (5-9 day delivery) - $29

    My flag has been stuck in Alpharetta, GA. Is it lost?

    Rest assured, this is typical. It is common for tracking numbers to take 7-10 days to update after leaving our facility. Generally, you can expect to receive your flag within 10-15 days from the date of your order.

    Where do you ship?

    We ship to all states domestically and worldwide. If there has been a change in our ability to ship to your country you will be notified and refunded before your order is processed.

    How can I track my order?

    We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 3 weeks, please contact us at

    What shipping carriers do you use?

    We use the United States Postal Service (USPS), UPS, FedEx, and various global shipping methods. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.

    When will I receive my flag?

    You can expect to receive your flag within 10-15 days from the date of your order. However, we also offer a convenient rush order option during checkout. By selecting this option, you can reduce the delivery time to 5-9 days.

    Can I change my shipping address after placing an order?

    Yes, you can change your shipping address within 24 hours of placing your order by contacting our customer support team.

    Do you offer international shipping?

    Yes, we ship to most countries worldwide. Shipping rates and delivery times may vary based on the destination.

    Can I rush my order for faster delivery?

    Yes, we offer a rush order option during checkout to expedite the processing and delivery of your order.

    Do you offer a satisfaction guarantee?

    Yes, we offer a 100% satisfaction guarantee. If you are not satisfied with your purchase, please contact us to discuss a resolution.

    What is your return and exchange policy?

    Your 100% satisfaction is important for us. We offer a 30-day Return & Exchange Policy. Custom flags cannot be returned for a full refund except for special cases such as damage or print defects. For more information, please see our full return policy here.

    What is your privacy policy?

    Our privacy policy can be found by clicking here.

    How do I contact customer support?

    You can contact our customer support team by filling out the contact form or emailing us at We strive to respond to all inquiries within 24 hours during business days.

    What is your policy on damaged items?

    If you receive a damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or refund.

    Can I cancel my order?

    You can cancel your order within 24 hours of purchase. Please contact our customer support team as soon as possible to process the cancellation.

    Can I return a gift?

    Yes, gifts that are not customized can be returned within our standard return policy. Please contact us with your order details for assistance.

    Can I order a sample flag?

    Yes, you can order a sample flag to check the quality before placing a larger order. Please contact us for more details.

    Do you offer custom flags?

    Yes, we offer custom flag design services. Simply upload your design or contact us to create a custom design for you. We will provide a mockup for your approval before the final printing process.

    Can I return a custom flag?

    Custom flags cannot be returned for a full refund except for special cases such as damage or print defects. Please contact us if you have any issues with your custom flag order.

    Do you offer bulk order discounts?

    Yes! We work with many companies to fulfill wholesale requests, whether it's for promotional flags or resale. We also offer discounts for smaller order quantities and the process is quick and easy! Simply select your desired amount on the product page and your discount will be applied automatically at checkout. For special wholesale requests, you may fill out the following wholesale request form.

    My flag has wrinkles, how do I remove them?

    Our flags are folded and shipped in poly mailers to reduce shipping costs and will therefore have creases. But fear not! These creases will disappear over time once unfolded and deployed. However you may follow these steps to remove them quicker:
    1. Slightly damp the flag with a spray bottle
    2. Iron at a very low heat setting, increasing the temperature slightly until it starts to work. (If your iron is too hot, place a thin cloth between the iron and the flag)
    Tip: Before you start ironing, iron a very small section in the corner to ensure it isn't too hot
    3. Do both sides

    Can I see a mockup of my flag?

    Yes, if your design needs any changes or if we are creating your design from scratch we will provide a mockup for your approval before the final printing process.

    Do your flags come with poles?

    Our flags do not come with poles, however we offer a variety of flag pole options that can be added to your order.

    What size flag pole should I get?

    For the most common flag sizes, a flagpole that is 20 feet (6 meters) in height is generally recommended. This size should accommodate flags that are 3x5 ft or smaller, which are among the most commonly used flag sizes. However, if you plan to fly larger flags, you may want to consider a taller flagpole to ensure it fits properly.

    What are your flags made out of?

    Our flags are made out of 100% polyester which are better suited for outdoor use than nylon. Polyester is known for its durability, wrinkle-resistance, and ability to retain vibrant colors. All of our flags come standard with brass grommets unless the pole sleeve option is selected.

    How do I clean my flag?

    To clean your flag, gently hand wash it with mild detergent and cold water. Avoid using harsh chemicals or machine washing.

    Can I customize a flag with my own design?

    Yes, you can upload your own design or contact us to create a custom design for you. We will provide a mockup for your approval before printing.

    What is the material of your flags?

    Our flags are made from durable 100% polyester, which is resistant to wrinkles and retains vibrant colors.

    What sizes are your flags available in?

    Our flags are available in various sizes, including 2x3 ft, 3x5 ft, 4x6 ft, boat flag sizes, and custom sizes upon request.

    How do I hang my flag?

    Our flags come with brass grommets or pole sleeves for easy hanging. You can use flagpoles, wall brackets, or rope to display your flag.

    Can I add a logo to my flag?

    Yes, you can add a logo to your flag. Simply upload your logo during the customization process or contact us for assistance.

    How do I remove stains from my flag?

    To remove stains, gently spot clean the affected area with a mild detergent and cold water. Avoid using harsh chemicals or bleach.

    Do you offer digital mockups before printing?

    Yes, we provide digital mockups for custom designs that we create for you. You will have the opportunity to review and approve the mockup before we proceed with printing.

    Can I see a preview of my custom flag before ordering?

    Yes, we can offer a digital preview upon request if you provide a print-ready image. You can review and approve the design before finalizing your order.

    How do I care for my flag in bad weather?

    To prolong the life of your flag, it is recommended to take it down during severe weather conditions such as heavy rain, snow, or high winds.

    What payment methods do you accept?

    We accept various payment methods including credit cards, PayPal, Apple Pay, Shop Pay, and Google Pay to ensure a convenient checkout process.

    Do you offer gift cards?

    Yes, we offer gift cards in various denominations. You can purchase them directly from our website.

    How do I apply a discount code?

    You can apply a discount code at checkout. Enter the code in the designated field and the discount will be applied to your order total.